 Customer Service Testimonials
Quality customer service is the most important job we can fulfill
at Ticketspotter. Once a year, we provide a snapshot of testimonials received
from customers who contact our travel support center. The most recent
snapshot is from February, 2009. You are welcome to review the emails below:
Sent: Wednesday, June 09, 2010 12:24 AM
Subject: Re: Travel Booking Status
Thank you for this very fair adjustment and
helpful information. We will go out of our
way to use and recommend you in the future
based on this experience. Thank you and you
please have a great day too.
Sincerely,
Dr. Martin Ramey
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From: David Taylor
Posted: Saturday, April 3, 2010 12:20 PM
Subject: Recent travels using Airgorilla.com
Recently I used your website to buy my airline
tickets. I don't travel by air regularly and was not
sure what to expect. We completed our travels this
past weekend and thanks to your site we had the trip
of a lifetime. Thanks Airgorilla.com for giving us
professional service and the best price available. I
am looking forward to my next big trip and
Airgorilla.com will definitely be my travel agent of
choice.
David Taylor
Meraux, LA
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From: Tina
Sent: Monday, September 14, 2009 12:24 PM
Subject: Thanks!
To Whom it May Concern:
I just wanted to write to let you know that I
had just had a problem and I spoke with Marci
at extension 1150 and she was wonderful!! She
was so helpful and friendly. I would now always
use your guys just because of her. It's so
nice in this day and age to get someone so
helpful on the phone. I truly felt like she
was really doing everything she possibly
could to help me. I will be sure to tell all
my friends of her most helpful service!
Thank you!
Tina (Christine) Tyler (from Massachusetts)
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From: Stefanie Howorun
Posted: June 23, 2009
Subject: Incredible Experience!!
I just wanted to thank you for the positive
experience I had with your company. I made an
error in booking my flight last night and your
customer service agent Cheryl was incredible
today!
Not only was she very kind and polite she
also fixed my flight problem and then spent
several hours looking for the best flight deal
for me for my new flight!!
Your company has the best prices out there and
by far the best customer service I have ever
experienced!
Thanks again Cheryl, you were amazing!!
Stefanie and Daniel
P.S Without a doubt I will recommend you guys to
everyone I know!
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From: John Chaves
To: Myia
Sent: Wednesday, February 28, 2009 12:30 PM
Subject: Thanks
I just received my tickets from FedEx and would like to say
thanks for the great service. I tried to make reservations
over the web but after a few problems I called the help desk
where a very nice and unbeliveable helpful CSR called Maya
went out of her way to find the best fare for my schedule
and itinerary.
Please let her supervisor know that she's an example that
should be followed by all customer service personnel in any
company. I used to be a loyal Expedia customer but Maya
(I hope I am spelling her name right..) converted me.
Kind Regards,
Joao Chaves
Tampa, FL
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From: Donna La Marca
To: Carol
Sent: Saturday, February 27, 2009 5:12 AM
Subject: Re: LAMARCA/MSCIFI
I just wanted to thank you for your help with my
reservations. If you hadn't been so helpful I would have
wound up going through London and I found out from other
passengers that it was a nightmare. I had a wonderful trip
from take off to return. Thanks so much and hopefully I'll
call you with future travel plans after I recover financially
from this one. Donna
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From: Hagerty, Gary
To: Cindy
Sent: Friday, February 26, 2009 10:04 AM
Subject: Re: Tickets
Cindy:
The tickets arrived this morning - before noon!!!
Thanks so much for your help; for helping me book; for
confirming and getting them on the FedEx shipment last night
too! From San Diego to our door in Calgary in less than 18
hours - FREAK'N amazing. All the stress that I expected prior
to Thursday night is gone. Now we just have to plan the rest
of the honeymoon.
Thanks,
Garry and Sherry Hagerty
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From: Vanjani, Alex
To: Dolly
Sent: Friday, February 26, 2009 8:18 AM
Subject: Re: Thanks for the great service - Dolly…
Hi,
I wanted to take this opportunity to thank Dolly for the
great customer service she provided me with yesterday. She
was extremely professional, friendly, patient, knowledgeable,
enthusiastic, and everything else you would come to expect
when you think about "Blue Ribbon" customer service!!
In the world we live in these days, most people don't take
the time (anymore) to make sure the customer is happy not
only with the price (which was excellent), but with the
entire purchasing experience… from A to Z!! Dolly is a great
asset to your organization, and as your company continues to
grown, I hope you don't lose that personable but professional
service!
Thanks again for a great experience!!
Alex Vanjani
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From: Guillou, Wendy
To: Linda
Sent: Thursday, February 25, 2009 10:51 PM
Subject: RE: jean-louis guillou emergency cancellation.
I just wanted to thank you for your kind assistance. Having a
compassionate person to deal with in times of emergency
makes all the difference in the world. We will surely be in
contact with you again when we need to travel. (which is
often) Again, thank you for your quick assistance and
kindness.
Sincerely,
Wendy Guillou
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From: Suellen Brady
To: Travel Support
Sent: Wednesday, February 24, 2009 1:15 AM
Subject: RE: FW: Confirmation of suellen brady reservation code ZTGPZX
THANK YOU SOOOO MUCH FOR HELPING ME OUT.GOOD PEOPLE GET REWARDED. :
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From: Marci Miller
To: Travel Support
Sent: Monday, February 22, 2009 9:10 AM
Subject: RE: FW: Confirmation
I wanted to thank you again!!
I checked my phone messages and realize that you really went
out of your way to help me out.
Thanks,
Marci
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From: Maurizio Di Franco
To: Fabrice
Sent: Friday, February 19, 2009 8:42 AM
Subject: RE: SWITCH OF AIRPORTS ON YOUR AIRLINE BOOKING # YYX8VE
I hope its okay to reply to this email address.
I just wanted to thank you for this latest email and say that
I have been very impressed with the caliber of service I have
received so far with your company. This is my first
experience buying tickets online, but it certainly will not
be the last. I found the same deal I found at Travelocity,
but your customer service so far has been in a different
league. I look forward to completing this trip and coming
back to your website for all of my future travel plans.
Thank you once again.
-Marizio Di Franco
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From: Rajan Shrestha
To: Helpdesk
Sent: Tuesday, February 16, 2009 6:14 PM
Subject: "Thank you"
To President,
I just purchased two tickets from you. The reason I am
writing this mail to let you know that you have the greatest
customer service that I even got. I just want to thank you
personally for having representative like Heather. She was
very professional and delightful to deal with. She gave me
the best service out all the other agencies' representatives.
Great job!
Sincerely,
Rshrestha.
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From: David Barrett
To: Shipping
Sent: Saturday, February 13, 2009 10:30 PM
Subject: Re: RECEIPT
Hello Travel Support Team,
The good news I have been waiting for has finally arrived.
Because of the last fax you sent regarding my flight with you
to South Korea, my flight is going to be reimbursed by my
employer.
I can not begin to express how happy and satisfied I am with
your customer support, and with your kind and generous
nature. If only more companies would be so diligent in
keeping their customers happy and satisfied.
The last fax you sent was great, and met my employer's
expectations thoroughly.
I thank you again, and I look forward to doing business with
you again soon. I have passed on this good news to my family,
and our business partners, as we have all become accustomed
to your great service and support.
I wish you a great weekend, and my credit card thanks you.
Sincerely,
David Barret
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From: Jim Ambrose
To: Helpdesk
Sent: Saturday, February 13, 2009 12:25 AM
Subject: Thank You
I had to book a flight on very short notice to Shanghai PR
China. I made just about every mistake possible when I booked
the flight. Your customer service fixed each and every one of
them and worked with me to make sure everything worked out
and I could travel as planned. Not only did I get the lowest
possible price, but I got outstanding customer service as
well. I guess I can reduce the number of travel bookmarks in
my WEB browser to just one.
Thanks again,
Jim Ambrose
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From: Brent Slusher
To: Heather
Sent: Friday, February 12, 2009 5:17 PM
Subject: Travel Reservation September 17 for SLUSHER
Hey Heather,
Everything looks great on the Itinerary! Thank you again for
all of your help. I was about ready to depair on getting the
tickets, but you pulled it off! You are a God-send. May
grace, mercy, and peace by yours.
Because He Lives,
Brent Slusher
----- Original Message -----
From: Katherine Hart
To: Carolyn
Sent: Thursday, February 11, 2009 5:17 PM
Subject: Re: regarding your airline change request
Carolyn-
Thank you for the information. That is exactly what I did…
and the fine gentleman that I am here visiting 'picked up the
tab' (since he's the one who wanted me to stay…) thank you
for the email though..I a not cetain why my phone was not
working..but I appreciate you reaching out to answer my
question via email. I have had a great experience with you
company thus far & will ABSOLUTELY recommend my family &
friends your business name.
Take Care-
KATHERINE.
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From: Fred Sykes Junior
To: Myia
Sent: Wednesday, February 10, 2009 4:59 AM
Subject: RE:
Hey Myia,
I was sincerely saying thank you for the quick reply. I think
it's great customer service to contact me so quickly about a
potential mishap. No harm done on this one. Seems like
everything is A-ok and my dad will be here Monday to sign for
the tickets.
Thank you again for your good communication.
-Freddy
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From: Michael Savage
To: Steve
Sent: Wednesday, February 10, 2009 3:24 PM
Subject:
Hi Steve,
Just a note to say "Thanks" for all the effort in getting us
to Australia. You work was much appreciated.
I am now planning a trip for a different group in March 2006.
I realize it is pretty early, but I am trying to put the
pieces together. The trip is from LAX to Sydney. There will
be a group of 10. Any ball park figures you have, or previous
histories of flight costs it would be helpful.
Thanks and look forward to hearing from you.
Regards,
Mick Savage
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From: Minerva Pavon
To: Alicia
Sent: Tuesday, February 9, 2009 3:45 AM
Subject: Re: change
Dear Alicia, you are absolutely incredible, Thank you so much. Minerva Pavon.
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From: Cliff Wilson
To: Fabrice
Sent: Monday, February 8, 2009 9:46 AM
Subject: RE: Need help on reservation
Fabrice:
This is more help than I have received from any other web
service or agency in the past few years total!
Thank you,
Cliff
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From: Katalin Geerling
To: Helpdesk
Sent: Sunday, February 07, 2009 5:55 AM
Subject: my trip..
Hi helpdesk! I just returned from my trip to and from
Hungary. I bought my tickets through your website. I must
give you lotsa compliments for a perfect price and processing
of my tickets! Everything went smooth, without a hitch. Thank
you very much. Cont me in for the future. In a world of
insame prices it is good to know there are places where there
is a balance and control. Best regards, Katalin Geerling
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From: Stephen Schoenberger
To: Helpdesk
Sent: Saturday, February 06, 2009 10:22 PM
Subject: Re: Booking number ZNQ7X5
You guys are the best, thanks! Doubly so if you are girls.
Honest
-S
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From: Kristi Young
To: Shipping
Sent: Friday, February 07, 2009 11:36 AM
Subject:
I wanted to thank you regarding your assistance with my
airline tickets! It is greatly appreciated.
Thank you again!!
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From: Ken Krogmann
To: Linda
Sent: Thursday, February 04, 2009 4:09 PM
Subject: from Ken Krogman regarding: Washington/Moscow/Tashkent/Washington…
Hello Linda!
I want to thank you for all your help, excellent service and
attention to detail! Since you have been working so hard to
make this trip happen for me, I figured I should do my
part…so…I went over to a Fedex store locally and bet the
dead-line of 7pm east coast time for next day delivery! This
way we beat that Monday dead-line with a few days to spare!
I have used Orbitz as my on-line travel agent for the last 3
years…but I think all that has changed and I have found a new
on-line travel agency! Thanks again for everything!
Ken Krogmann
Thank you for visiting.
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